Control Hub – Call Forwarding

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What you need to know:

This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here.

Introduction

This article provides instructions for administrators to configure the call forwarding service for a user. There are four Call Forwarding features a user can utilize:

  • All calls
  • When busy
  • When no answer
  • Business Continuity

Feature Setup

  1. From Control Hub, go to the Users tab.
  2. Select the user you would like to modify, and the pop-up will appear on the right.
  3. Select the Calling.
  4. Click image for large view
  5. Then select Call Forwarding.
  6. Click image for large view
  7. From here, you can choose when incoming calls are forwarded for the user. To enable the call forwarding service, select the toggle.
  8. Click image for large view
  9. The following call forwarding features can be activated or modified:
    • All calls – You can choose to have all calls forwarded to a specific phone number here.
      • Enter the phone number you would like it to be forwarded to.
      • You can choose to have the calls sent to voicemail by checking the Send to voicemail box. Note: This option can only be if an internal phone number is entered and that number has the voicemail service enabled.
      • You can select whether to have a reminder ring by checking the box next to Play a brief tone whenever a call is forwarded..
      • Select Save to save your settings.

      Click image for large view
    • When busy – Select this option to forward calls when the line is busy.
      • Enter the phone number you would like it to be forwarded to.
      • You can choose to have the calls sent to voicemail by checking the Send to voicemail box. Note: This option can only be if an internal phone number is entered and that number has the voicemail service enabled.
      • Select Save to save your settings.

      Click image for large view
    • When no answer – Select this option to set up forwarding options for when a call exceeds a set number of rings.
      • Enter the phone number you would like it to be forwarded to.
      • You can choose to have the calls sent to voicemail by checking the Send to voicemail box. Note: This option can only be if an internal phone number is entered and that number has the voicemail service enabled.
      • Set the number of rings. Once a call exceeds this number of rings, it will be forwarded to the user designated.
      • Select Save to save your settings.

      Click image for large view
  10. Business Continuity – Business Continuity settings are used to forward calls if users cannot be reached. For example, if your office loses network connectivity, Continuity settings will be activated.
    • To enable, select the toggle.
    • Enter the phone number you would like it to be forwarded to.
    • You can choose to have the calls sent to voicemail by checking the Send to voicemail box. Note: This option can only be if an internal phone number is entered and that number has the voicemail service enabled.
    • Select Save to save your settings.

    Click image for large view

Call Forwarding Feature Video

Watch this video to see how administrators can enable and configure call forwarding settings for a user.