Calling Admin Portal – Emergency Call Notification

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Overview

The Emergency Call Notification feature supports system-generated emails that are triggered when an emergency call is made with information identifying the caller and address information for the location the caller is assigned to. The Emergency Call Notification email message is generated and sent at the beginning of an emergency call initiated by a user on an active location and includes the following elements:

  • Date and start time of the emergency call.
  • The dialed digits.
  • User ID, username, user extension (if assigned), and user phone number (if assigned).
  • The name and address of the location the caller is assigned to.
  • Please Note: The From: address in the Notification email is a non-editable do-not-reply email address.

Emergency Call Notification features through the admin portal has the following capabilities:

  • An administrator can enable or disable email Emergency Call Notifications for a customer. The administrator may enable notification across all locations or allow selected locations to be enabled as desired. Please Note: These settings are only visible to the main customer administrator and/or administrators who are accessing the admin portal via CST/SP portal.
  • When the system is configured such that email notifications are active for all locations, the administrator must specify a destination email address at the customer level for Emergency Call Notifications. Once specified, this destination email address is used for all Emergency Call Notifications for that customer, except for the case where a location has defined a unique destination email address.
  • When the system is configured to allow each location to manage Emergency Call Notifications, the notifications must be enabled and a destination email address must be defined at each location. If an email is not specified at the location level, the Emergency Call Notification will not go out for that location.

Configuring Emergency Call Notifications – Company (or Enterprise) Settings

To enable the Emergency Call Notification feature for the entire company or enterprise, follow these steps:

  1. Log in to Control Hub at the following URL: https://admin.webex.com/login.
  2. On the Quick Links tile of the Overview page, select Calling Admin Portal.
  3. Click image for large view

  4. The Calling Admin Portal will open in a new window. From the profile drop-down menu in the upper, right-hand corner select Company Profile.
  5. Click image for large view

  6. Select Emergency Calling from the left-hand navigation.
  7. Click image for large view

  8. Select the toggle to enable. You will receive the following pop-up. To enable select Turn On.
  9. Click image for large view

  10. Once enabled, the following options will appear:
    • Allow individual locations to turn on notification – This is automatically selected when an email is not turned on at the customer level. Choosing this option allows you to enable/disable at a location level. Go to the Profile section and specify an email address to turn on notifications for the location.
    • Turn on email notifications for all locations – If this option is selected, enter the email address to send notifications to. This email will be used for all emergency call notifications, unless you have specified a different location email address in the Profile section.

    Click image for large view

  11. Select Save to save your changes.

Configuring Emergency Call Notification – Location Settings

You may want to enable or disable the Emergency Call Notification feature for a specific location within the enterprise/company. Or, change the default email address where the notifications are sent for a specific location. This is performed on the Profile tab for a specific location within the admin portal. To locate and configure, follow these steps:

  1. From the dashboard of the admin portal, choose the Location where you would like to view or modify the email address in the Location drop-down menu.
  2. Select Profile from the left-hand navigation menu.
  3. Click image for large view

  4. On the Contact Info tab under Emergency Call Notification, you can configure the feature settings at the location level.
    • If an email address is entered in the Company Profile settings, you will see the following options:
      • Use default setting (email address) – If this option is selected, notifications will be sent to the email address defined at the company level.
      • Use a different email address – If this option is selected, enter the email address you would like notifications sent to.
      • Click image for large view

    • If the Allow individual locations to turn on notification option is selected in the Company Profile settings, you will see the following options:
      • Use default setting (do not notify).
      • Use a different email address – If this option is selected, enter the email address you would like notifications sent to.
      • Click image for large view

  5. Make your selections and select Save to save your changes.

Testing

Locations in the United States and Canada support the use of 933 as a North American emergency test number. This allows testing of the emergency call email generation by dialing 933, without alerting public safety personnel. Note: Depending on the customers PSTN/emergency services provider, this may provide other emergency call test capabilities.