Application Services

Thomas McClatchieCalling Admin Portal

Home IntroductionAssigning or Modifying a User’s Webex Calling ApplicationConfiguring a User’s Ringing BehaviorApplication Services Feature Videoback to topIntroduction Administrators can assign the Webex Calling mobile, desktop, and tablet applications for a user within the Application services area of Control Hub. Application services also lets you determine the ringing behavior for calls made to users in certain situations, including the user’s shared devices. This guide reviews how to view and modify a user’s Application within Control Hub. Assigning or Modifying a User’s Webex Calling Application Follow these steps to assign or modify a user’s Webex Calling application assignments: From Control Hub, go to the Users tab. Select the user you would like to assign or modify the Webex Calling application for. Select Calling. Click image for large view Select Advanced Call Settings and then select Applications. Click image for large view Check the box next to the Webex Calling clients you … Read More

Configure Cisco Webex Calling for Your Organization

Thomas McClatchieCalling Admin Portal

Home IntroductionComplete First Time Setup Wizardback to topIntroduction The First Time Setup Wizard (FTSW) is the first step for administrators to get their Webex Calling services up and running. The FTSW is only necessary for the first site location. Once completed for the first location, the First Time Setup Wizard does not need to be completed for additional site locations. Before starting the FTSW, the system administrator must log into Control Hub by using the login credentials included in the initial welcome email. The administrator username is your email address and, after entering it, you will be prompted to create a password and accept the terms of the site. The system administrator can start the FTSW by selecting Get Started. Note: Your account manager is responsible for activating the first steps for FTSW. In the event that your account manager has not completed these first steps a “Cannot Setup Your … Read More

Call Intercept

Thomas McClatchieCalling Admin Portal

Home What you need to know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionConfigure Call InterceptCall Intercept Feature Videoback to topIntroduction The call intercept feature allows an administrator to take a user’s phone out of service, while providing callers with informative announcements and alternative routing options. Depending on service configuration, none, some, or all incoming calls to the specified user are intercepted. Also depending on service configuration, outgoing calls are intercepted or rerouted to another location. Configure Call Intercept Administrators can configure the user intercept feature for a user, following these steps: From Control Hub, go to the Users tab. Select the user you would like to modify and then select Calling. Click image for large view Next, select Advanced Call Settings. Click image for large view Select Call Intercept. Click image … Read More