Manage Voicemail Settings for a Webex Calling User

Thomas McClatchieCalling Admin Portal

Home What You Need To Know: This guide outlines the requirements and steps for setting up fax messaging for a user. IntroductionFeature Notes and PrerequisitesConfigure Fax MessagingViewing Messagesback to topIntroduction Administrators can configure fax messaging for users within the Calling Admin Portal. Fax messaging allows a user to receive direct inbound faxes via their voicemail service. Fax notifications can be sent to a user’s cell phone via text or email (as a .tiff file). With this functionality, users have real-time access to fax messages, just as if they were in the office. Feature Notes and Prerequisites The following lists important items to review before implementing the fax messaging service: Faxes and voicemail messages reside in a shared storage area, which holds a capacity of approximately 35Mb. This equates to about 100 minutes for voicemail or about 100 ten page fax messages. To ensure available storage space for incoming faxes, users … Read More

Assigned Services

Thomas McClatchieCalling Admin Portal

Home What You Need To Know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionChanging the User’s Assigned LicenseAssigned Services Feature Videoback to topIntroduction When setting up a new user in Control Hub you are prompted to assign the user services, including collaboration features like meetings and messages as well as service licenses – Enterprise or Basic. After a user is created, administrators may need to upgrade or downgrade the license and/or collaboration services assigned because the user’s needs have changed, license availability, etc. In this guide, we’ll review how an administrator can modify a user’s service licenses and collaboration feature assignments within Control Hub. Changing the User’s Assigned License From Control Hub, select the Users tab. Select the user you would like to modify. Next to Services, select Edit. Click image for … Read More

Caller ID

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 2 What you need to know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionConfigure A User’s Caller IDCaller ID Feature Videoback to topIntroduction Administrators can modify caller ID settings for users within Control Hub. These settings apply how the user’s information is displayed when making outgoing calls. This feature is helpful when, for example, a department like customer service would like all customer service representatives’ caller IDs to display the same information. That way, when a customer tries calling back, they can reach the main customer service number and be routed accordingly – ensuring that the call is received regardless of the original customer service representative’s availability. Note: Extension-only users inherit the group policy and the calling line ID is the Calling Line ID Group … Read More

Call Waiting

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 2 What you need to know: This feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionFeature SetupCall Waiting Feature Videoback to topIntroduction The call waiting feature allows users to take multiple calls at once. When call waiting is enabled, a user can place a call on hold to answer another incoming call. A tone alerts the user to an incoming call, and the user can choose to answer or ignore the call. A user can receive up to four active calls at a time. Feature Setup To configure call waiting for a user, follow these steps: From Control Hub, go to the Users tab. Select the user you would like to modify, and the pop-up will appear on the right. Select Calling. Click image for large view Select … Read More

Push to Talk

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 2 What you need to know: This feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionFeature SetupPush to Talk Feature Videoback to topIntroduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. When enabled, the administrator can create an allowed or blocked user list. For example, you can create a list of customer service representatives who can (allowed list) chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules. Administrators can configure this setting in Control Hub. Note: Users dial *50 and the extension to place push-to-talk calls. Feature Setup To configure a user’s push-to-talk settings, follow these steps: From Control Hub, go … Read More