Monitoring

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 3 What you need to know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionFeature SetupMonitoring Feature Videoback to topIntroduction The monitoring feature allows users to observe the line status (e.g. active or inactive) of other phones through the additional line keys on their phone. Users can quickly dial a monitored phone simply by pressing the associated line key on their desktop phone. Administrators manage monitoring privileges, activate the feature, and modify settings for users. The monitoring feature is also where administrators can assign a call park extension to a user’s line key. That way, the user can easily park and retrieve calls to/from the assigned call park extension. Note: The maximum number of monitored lines is 50; however, bandwidth should be considered when setting up … Read More

Privacy

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 3 What you need to know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionFeature SetupPrivacy Feature Videoback to topIntroduction With the privacy feature, administrators can manage users’ privacy settings and determine if and how their lines can be monitored by other users. The privacy feature also determines if a user can be reached by the auto-attendant service (i.e. the dial-by-name directory). All users are open to having the line status on their phone monitored, by default. However, not everyone needs or wants to be included in these options. For example, an executive may want an administrative assistant to be able to monitor their phone status but not necessarily all other users. Additionally, some businesses may want the dial-by-name directory to only route to select users. … Read More

Barge-In

Thomas McClatchieCalling Admin Portal

Home | Calling Admin Portal | Page 3 What you need to know: This user feature is now set up and managed in Control Hub. For more information about features that are migrating to Control Hub, click here. IntroductionFeature SetupBarge In Feature Videoback to topIntroduction Barge In is a feature that allows users to drop in on an ongoing call, essentially creating a three-way call. When the barge-in feature is enabled, users can use the Feature Access Code (FAC) to answer a call that was directed to another subscriber or barge-in on the call, if it was already answered. Barge In can be used across locations. To barge in on a call, dial Feature Access Code *33. You will then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to … Read More

Call Recording

mharroldCalling Admin Portal

Home IntroductionFeature PrerequisitesCall Recording Entitlement for UsersNext Steps in DubberCall Recording Feature Videoback to topIntroduction The Call Recording feature provides a hosted mechanism for Webex Calling customers to record the calls placed and received on the Webex Calling platform for replay and archival. This feature is helpful for quality assurance, security, training, and more. The Call Recording service is a hybrid feature, where the Webex Calling platform enables the Call Recording user feature settings, while storage and management of recorded calls are delivered via a portal of the third-party partner, Dubber. Recording of calls are securely sent to the Dubber platform for playback and general management. Note: Calls made to and received on desk phones, analog telephone adaptors, the Webex Calling app or Webex app are recorded, however when recording via Webex app, the pause/resume option is not available. Feature Prerequisites Once enabled by your service provider, administrators can entitle … Read More