Calling User Portal – Voicemail

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What you need to know:

The voicemail page allows you to listen to and store your voicemail messages from the Calling User Portal.

Introduction

The voicemail page allows you to listen to and store your voicemail messages from the Calling User Portal. You can also configure voicemail settings on the voicemail page, such as voicemail-to-email settings and zero-out options.


1.

Check Voicemail Messages

Voicemail Messages and Voicemail Settings can be modified within the Calling User Portal. To access, go to settings.webex.com and select the Webex Calling tab. You are routed to the Calling User Portal. See detailed steps for accessing the Calling User Portal here.

  1. Log in to the Calling User Portal. The Voicemail page will be the first screen you see (if not, click on the Voicemail Page).
  2. Select a message and click Play to listen to the voice message.
  3. To delete a voicemail message, click on the Delete icon on the right of the selected message.
  4. Click image for large view
  5. To download the message, click on the Download icon.


2.

Voice Messaging Settings

  1. Select Voicemail Settings from the voicemail page.
  2. Select when the voicemail function should be active:
    1. Send all calls to voicemail.
    2. When busy, send all calls to voicemail.
    3. Send unanswered calls to voicemail.

Click image for large view


3.

Message Storage

  1. Select where your messages are saved to.
  2. Within the Message Storage section, chose applicable storage option.
    1. Select System Mailbox if you want messages accessed via phone or the Calling User Portal.
    2. Check Use phone message waiting indicator on phone, if applicable.
    3. Check External Mailbox if you want all messages sent as a file to the email you enter for the user.
  3. Click the Save button when you’re done making voicemail settings changes.
    Note: The maximum voicemail message length per message is 10 minutes. The combined storage limit per voicemail box is approximately 35Mb. This is equal to about 100 voicemail minutes or around 1000 pages of fax messages.


4.

Notifications

  1. Scroll to Notifications in the voicemail settings box.
  2. Here you can choose to be notified three different ways:

    • Notify me via text message when new voicemail messages are received.
    • Note: Make sure you input a valid phone number and phone provider.
    • Notify me via email when new voicemail messages are received.
    • Attach new voicemail messages and send via e-mail.

    Click image for large view
  3. Enable Press ‘0’ to transfer to and enter a phone number where callers can transfer from voicemail by dialing 0, if applicable.
    • To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray-scale.
    • To disable, click on the toggle button again. When disabled, it should change from color back to gray-scale.

    Note: If enabled, enter the destination to which calls should be transferred. If this feature is configured, be sure to record your Voicemail Greetings with appropriate guidance for the caller. For example, “To reach me on my assistant, press zero.”


5.

Greetings

There are two types of voicemail greetings – Busy and No Answer.

  1. The Busy greeting will be played when the user is on the phone, voicemail is enabled and call waiting is disabled, or Do Not Disturb is enabled.

OR

  1. The No Answer Greeting will be played when the user does not answer the phone.

Greetings can also be recorded by dialing the Voice Portal (pressing the message button on your VoIP phone) and entering the Voice Portal password.

Click image for large view
  1. Select the Number of rings before playing a greeting before a voicemail greeting is played.
  2. Select the type of message the caller hears when the line is busy.
  3. Select System to play the default system greeting.

OR

  1. Select Personal to upload your own custom personalized greeting.
  2. Click Upload button and browse for the file on your computer. All voicemail greetings must be formatted as CCITT U-Law, 8,000 kHz, 8-bit mono attributes as a .wav file.
  3. Click Open.
  4. Click the Save to save your changes.