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This functionality is not currently supported in the WebEx Calling offering.

Voicemail is not currently included with the Hunt Group site service. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. Learn more about editing the call forwarding options for a Hunt Group here. Contact Calling HelpDesk for detailed configuration instructions.

From the Control Hub, select the Services tab. On the Calling tile, select Location. Select the location you would like to modify and then select the new number from the drop-down menu under Main Number.

For billing and billing system related issues, go here and please submit a ticket to the Cisco Global TAC.

The Business Continuity feature allows you to choose a phone number (other than your office number) where call can be routed in the event your office phone is not reachable, disconnected, or service is unavailable. Once any phone continuity issues have been resolved, calls will automatically route back tor your office phone. Business Continuity is a user-level feature. It is also available on Hunt Groups. To learn more about Business Continuity, go here. To learn more about Hunt Groups, go here.

Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. They provide callers with your company greeting and dialing menu options. Greetings can be system generated or customized. Go here learn how to configure your Auto Attendant.

Once configured by the administrator, the user will have a Hoteling option in the Calling User Portal. This allows them to sign in as a guest on the phone. For more information, as an administrator, go here. For more information, as a user, go here.

Sharing is limited to a location. A device cannot be shared with a device at another location. To learn more about the Sharing feature go here.

The push-to-talk feature is a user-level feature that is configured by administrators in Control Hub. Select the Users tab. Select the user you would like to modify and then click Calling. Next, select Advanced Call Settings and then Push to Talk. Go here for additional configuration details.

Yes, the system is set to block collect calls by default. To learn how to modify this feature and other Calling Permissions features go here.

User stations can be shared with five end points.

Yes, Fax Messaging requires a dedicated telephone number. For more information on the Fax Messaging feature, go here.

From Control Hub, go to the Services tab. Select Locations in the Calling tile. Find and select the location you would like to edit and then select Voice Portal. Enter the new passcode, confirm the new passcode, and click Save. View the Voice Portal guide to learn more.

The Business Continuity feature is not currently supported on Call Queue. However, if service is disrupted to a location with a Call Queue, the calls can be routed to an overflow destination that is off network. This will allow calls to be answered in the event service is disrupted at the location. To learn more about Call Queues, go here. To learn more about the Business Continuity feature, go here.

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Calling services are available for sale via the Cisco Collaboration Flex Plan with select partners in a number of countries, world wide.

For a complete list, including countries where calling services can be deployed but not sold, click here.

Fax messaging is an inbound-only, fax-to-email feature and does not include outbound faxing. For more information about the fax messaging feature, go here.

Business Hours and Holiday Schedules are configured in the Calling Admin Portal. Once configured, they can be assigned to Auto Attendants and Call Queues and used to route callers to specific destinations based on the time of the day, day of the week, or on selected holidays. Go here to learn how to set up Business Hours and Holiday Schedules.

From Control Hub, add the device, assign the phone number and associate the device with a user. Devices that are assignable to users are Phones and ATAs. Webex video devices (DX-x and Room systems) only apply to Workspaces.

All greetings must be formatted as CCIT u-Law 8.000kHz, 8 bit Mono .WAV with a maximum file size of 2000 KB or about 4 minutes of recording.

You can use any media recording application to record a greeting. The audio (WAV) file must meet the following requirements:

• 8 or 16 khz
• 8 or 16 bit mono
• u-law, A-law, or PCM
• Maximum file size of 2MB (or approximately 4 minutes of playback).

Go here to learn how to upload your Auto Attendant greeting. Go here to learn how to upload your voicemail greeting.

Log in to the Calling Admin Portal and select Advanced Services. Then select the service you would like to configure. From the configuration menu, select Alternate Numbers. Then select Add, the number and ring pattern you would like to use. Select Save to save your changes. To learn more about Alternate Numbers, go here.

Location codes are pre-fixes that are dialed prior to calling another user in your organization. With the location code feature, administrators can create a unique, one-to-six-digit code for a single site. When enabled, users from one site can call another using the location code plus extension instead of a full telephone number. To learn how to configure location codes, go here.

Enter *33 plus the extension you wish to barge in on. For more information on the barge-in feature, go here.

International collect calls are only supported if they are mandatory (Brazil), and are not supported in the EU. Go here to learn more about managing user’s calling permissions.

From your Control Hub Customer Overview page, select the gear icon in the Calling tile, and you will be routed to the Calling Admin Portal. For more information on how to access the Calling Admin Portal from Control Hub, read this guide.

Group Paging is configured in Control Hub. Go to the Services tab and then select Features in the Calling tile. Select Paging Group from the top navigation. To understand all of the setting options, go here.

Files must be formatted as a .wav file. CCITT u-Law or a-Law settings and 8kHz, 8 bit mono attributes. Max file size is 4.6 MB for approximately 10 mins of playback. Go here to learn more about Music on Hold.

While certain features will automatically configure the line keys on the device (monitoring, sharing, line appearances, etc.), it’s possible to configure custom softkeys for MPP devices (press and hold an available softkey). To learn more about monitoring, go to this guide. To learn more about sharing, go to the Shared Call Appearance guide.

User roles are managed in Control Hub. Log in to your enterprise and then click Users. Select the user to assign admin privileges to. From the menu on the right, click Roles and Security. Finally, select from the optional Administrator Roles. Go here to learn more.

The maximum number of monitored lines is 50. However, bandwidth should be considered when setting up the Monitoring feature for users. This can also be restrained based on the line buttons on the phone. For more information on Monitoring, go here.

You cannot program speed dial numbers on a site-wide basis. This is done per user by adding the phone number to “My Contacts.” To learn more about programming your My Contacts list go here.

Before assigning the Receptionist Client to a user, the license must be added to your organization from Control Hub. Go here to learn more. After the license has been added, go here to learn how to assign the Receptionist Console to the user.

Up to 10 Alternate Numbers. For more information about how to manage auto attendants, visit this guide.

The Holiday Schedule uses the After Hours Auto Attendant greeting. For more information on schedules, go here.