Frequently Asked Questions
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Is it possible to configure a voicemail to play a greeting, but not allow a caller to leave a voicemail?
Yes, this can be done by activating the Extended Away greeting. This will play a greeting for the caller and disables the ability for the caller to leave a message.
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Is there a paging capability from the mobile app if there is a call parked?
You must use a desktop phone to page callers within your location. Paging functionality is not supported on the mobile app.
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Can you deactivate the voicemail passcode?
It is required for all users to enter the voicemail passcode to access their voicemail box. This function cannot be disabled.
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What are the format requirements to upload a voicemail greeting?
Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. For more information on voicemail greetings, go here.
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What is the limit for the voicemail storage?
Maximum voicemail message length per message is 10 minutes. Combined storage limit per voicemail box is approximately 35Mb. This is equal to about 100 voicemail minutes or around 1000 pages of fax messages.
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How do I forward calls directly to voicemail?
Transfer the call using the *55 feature access code. Go here to learn more about transferring directly to voicemail.
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How do I transfer a voicemail to another extension?
In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign.
