Cloud Calling Known Issues
If you're experiencing an issue with the Calling Admin or Calling User Portals, check to see if it's something we are already working to resolve by clicking the arrows below to view the list. Check back for updates and workarounds.
- Changing Your Email with idbroker.webex.com Webex Calling users can't change their email address on their own. Idbroker.webex.com doesn't support Webex Calling. If a Webex Calling user tries to change their email address with idbroker.webex.com, this will cause a synchronization issue.
- You may experience slow response times in the Calling Admin Portal.
- When viewing users, sort functionality may not work for email and port columns. Workaround: Export user list to CSV, sort the CSV file.
- When identifying Paging Targets, some Available numbers may not be Assignable. Workaround: Intermittent error - reattempt. Otherwise, limit paging group to users from single site.
- Under Monitoring, you may not be able to filter users based on site or add extension-only users from another site in your organization.
- Some policy details about Hunt Group may not be translated.
- Some Outbound Calling definitions are not visible.
- Some labels may not be translated to German.
- Some Japanese translations may be incorrect.
- Some Directory Search results may not match the search criteria. Workaround: Ignore rows in results that do not have shading over the search criteria.
- Receptionist search functionality may return records that do not match. Workaround: Ignore the non-matching records.
- May experience latency when paging through alternate numbers when editing a user.
- Large customers may experience a long wait time when saving Call Forward Selective.
- For larger customers, User records may fail to load. Workaround: Intermittent error - retry.
- Even when no Call Forwarding is subscribed for a user, the feature may appear to be editable when using the Bulk Edit functionality. Workaround: Users without Call Forwarding appear in the list, but admin is not able to edit. Ignore these users.
- Bulk Upload may only accept English branded station names.
- A timeout may occur when trying to load >1000 users across all sites. Workaround - Search for the user in Control Hub, then cross launch to CAP.
- You may experience all calls diverting to your voicemail if you have configured Call Forward No Answer (CFNA) settings for your extension and after CFNA is disabled. Workaround: Enter a value in the "Number of rings Before Playing A Greeting" field from Calling User Portal (CUP) or the Calling Admin Portal (CAP) voicemail settings (standard is 3 rings).
- You may experience all calls diverting to your voicemail if you have set up Executive and Executive Assistant settings. Workaround: Enter a value in the "Number of rings Before Playing A Greeting" field from Calling User Portal (CUP) or the Calling Admin Portal (CAP) voicemail settings (standard is 3 rings).
- With the streamlining of license provisioning, the inventory, order and other reports available in the SP Portal will no longer accurately reflect what's been provisioned. ** Note:** this only impacts WxC SP partners. Workaround: View subscription details for a customer org in Control Hub. See https://help.webex.com/en-us/3z1b8z/Subscriptions-in-Cisco-Webex-Control-Hub
- When a device is added at user level, the default "Phone codec options" are set to "Normal Use". If a user modifies this setting to "No Compression" and then removes the device, this setting remains to modified - i.e "No Compression" without an option to change this setting from CH or CAP. Some users have experienced issues with establishing video calls and/or poor video quality when using the soft client, with the "No Compression" setting. Workaround: A user can add a dummy device, modify this setting and then remove the device.
- You may only be able to search for an executive assistant by their first name in the Calling User Portal.
- You may not be able to forward calls directly to voicemail using *55.
- Some Japanese translations may be incorrect.
- You may experience all calls diverting to your voicemail if you have configured Call Forward No Answer (CFNA) settings for your extension and after CFNA is disabled. Workaround: Enter a value in the "Number of rings Before Playing A Greeting" field from Calling User Portal (CUP) or the Calling Admin Portal (CAP) voicemail settings (standard is 3 rings).
- You may experience all calls diverting to your voicemail if you have set up Executive and Executive Assistant settings. Workaround: Enter a value in the "Number of rings Before Playing A Greeting" field from Calling User Portal (CUP) or the Calling Admin Portal (CAP) voicemail settings (standard is 3 rings).
For information about issues pertaining to Cisco Webex Calling features, including User or Admin functionality, please see this article, https://help.webex.com/en-us/w36hecb/Cisco-Webex-Calling-Known-Issues