Is Business Continuity available for Call Queues?

Brandon Molina

The Business Continuity feature is not currently supported on Call Queue. However, if service is disrupted to a location with a Call Queue, the calls can be routed to an overflow destination that is off network. This will allow calls to be answered in the event service is disrupted at the location. To learn more about Call Queues, go here. To learn more about the Business Continuity feature, go here.