Administrator – Self Help Video Library

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Quick Start

Login and Dashboard Overview

Cisco CScan Tool

Adding Users and Assigning Devices

Setting Up and Managing Office Hours

Setting Up Emergency Call Notification

 

Configuring User Features

Push to Talk

Call Recordings

Barge-In

Privacy

Call Waiting

Monitoring

Hoteling

Call Forwarding

Caller ID

Voicemail

Call Permissions

Assigned Services

Call Intercept

Application Services

 

Auto Attendants

New to the admin portal? We recommend playing these videos in sequence.

Intro to Auto Attendants

Auto Attendants: Modifying the Profile

Auto Attendants: Dialing Menu

Auto Attendants: Modifying Greetings

Auto Attendants: Running Utilization Reports

 

Hunt Groups

New to the admin portal? We recommend playing these videos in sequence.

Intro to Hunt Groups

Hunt Groups: Modifying the Profile

Hunt Groups: Assigning the Call Routing

Call Queues

Intro to Call Queues

Modifying the Call Queue Profile

Queue Settings

Assigning Call Routing

Assigning Agents

Queue Reporting

Location Services

Outbound Calling

Call Pickup Groups

Call Park

Group Paging

Music On Hold

Location Routing Prefixes

Voice Portal

Receptionist Client