Administrator – Self Help Video Library

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Getting Started

Control Hub Overview

Adding Users and Assigning Devices

Creating and Managing Office Hours (Scheduling)

Setting Up Emergency Call Notification

Cisco CScan Tool

 

Configuring User Features

Push to Talk

Call Recordings

Barge-In

Privacy

Call Waiting

Monitoring

Hoteling

Call Forwarding

Caller ID

Voicemail

Call Permissions

Assigned Services

Call Intercept

Application Services

 

Auto Attendants

Intro to Auto Attendants

Creating an Auto Attendant

Modifying an Auto Attendant

Hunt Groups

New to the admin portal? We recommend playing these videos in sequence.

Intro to Hunt Groups

Hunt Groups: Modifying the Profile

Hunt Groups: Assigning the Call Routing

Call Queues

Intro to Call Queues

Modifying the Call Queue Profile

Queue Settings

Assigning Call Routing

Assigning Agents

Queue Reporting

Location Services

Outbound Calling

Call Pickup Groups

Call Park Group

Call Park Extension

Group Paging

Music On Hold

Location Routing Prefixes

Voice Portal

Receptionist Client